Gartner Expert

Dan Wilson

VP Analyst

Dan Wilson helps clients improve the digital employee experience (DEX) through research on technology management tools. These include:

-Endpoint management (includes patching, analytics and automation)

-DEX tools

-SaaS Management platforms (SMP)

Dan also advises clients necessary changes to charter, organization, roles, processes, metrics and measures, and more to evolve IT support or end-user computing into a modern digital workplace.

Dan also leads the research that helps clients assess current and desired future state digital workplace maturity and align maturity with their leadership's ambition for the digital workplace. With this knowledge, we can build a roadmap that prioritizes investments to achieve their mission critical priorities.

Additional research areas include:

-Employee enablement to drive adoption of new technologies and boost workforce digital dexterity.

-Agile approaches to the digital workplace, which we call continuous endpoint engineering.

-Deploying and enabling Microsoft 365.

Previous experience

As a practitioner, prior to joining Gartner, Dan led internal and outsourced EUC teams for global companies for over 20 years. This included higher education, small business IT outsourcing and global multinationals organizations. Most recently, he led global workplace services including service desk, executive and deskside support, messaging services, enterprise mobility, managed print services, document imaging, client engineering, active directory, genius bar, audio-visual support, modern collaboration, document management, cellular services, IT asset management, IT service management and other user-facing services. He also governed multiple outsourced services and technology vendors. Key initiatives included defining and executing IT transformation through brownfield implementation of a new ITSM and Asset Mgmt and global implementation of enterprise mobility and Office 365. His primary focus was enablement - driving awareness and adoption of modern collaboration and workplace tools and services to improve employee productivity and satisfaction.

Professional background


Senior Director, End User Computing

Volkswagen Group of America

Senior Manager, End User Computing

PMV Technologies

General Manager and Chief Technology Officer

Areas of coverage

Digital Workplace Infrastructure and Operations

Digital Workplace Applications


M.B.A., University of Michigan

B.S., Management Information Systems, Oakland University

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Top Issues That I Help Clients Address

1Continuous measurement and management of the digital employee experience (DEX)

2Digital workplace maturity, charter, organizational models, competencies, roles, tools and measures.

3SaaS application discovery, management, and protection using SMP tools.

4Modernization and unification of endpoint management tools and strategies

5Enablement of technology adoption to support new ways of work and improve workforce digital dexterity.