Gartner Expert

Mr. Wilson led internal and outsourced End-User Services teams for global companies over the last 20 years in higher education, small business IT outsourcing and global multinationals. Most recently, he led global workplace services including service desk, executive and deskside support, messaging services, enterprise mobility, managed print services, document imaging, client engineering, active directory, genius bar, audio-visual support, modern collaboration, document management, cellular services, IT asset management, IT service management and other user-facing services. He also governed multiple outsourced services and technology vendors. Key initiatives included defining and executing IT transformation through brownfield implementation of a new ITSM and Asset Mgmt and global implementation of enterprise mobility and Office 365. His primary focus was enablement - driving awareness and adoption of modern collaboration and workplace tools and services to improve employee productivity and satisfaction.

Hertz

Senior Director, End User Computing

Volkswagen Group of America

Senior Manager, End User Computing

PMV Technologies

General Manager and Chief Technology Officer