Gartner Expert

Dan Wilson

Sr Director Analyst

Dan Wilson helps clients modernize and implement endpoint management (UEM, CMT, MDM, MAM, BYO), patching, application packaging and deployment, monitoring, analytics and automation tools in addition to Cloud Office platforms (M365), SaaS Management platforms (SMP), and workplace analytics tools.

Dan's coverage also includes organization and process changes required to evolve IT support or end-user computing into modern digital workplace services and promotion of the enablement mindset and continuous engineering approach to

accelerate technology delivery and user adoption of technology to improve digital dexterity.

Previous experience

Mr. Wilson led internal and outsourced End-User Services teams for global companies over the last 20 years in higher education, small business IT outsourcing and global multinationals. Most recently, he led global workplace services including service desk, executive and deskside support, messaging services, enterprise mobility, managed print services, document imaging, client engineering, active directory, genius bar, audio-visual support, modern collaboration, document management, cellular services, IT asset management, IT service management and other user-facing services. He also governed multiple outsourced services and technology vendors. Key initiatives included defining and executing IT transformation through brownfield implementation of a new ITSM and Asset Mgmt and global implementation of enterprise mobility and Office 365. His primary focus was enablement - driving awareness and adoption of modern collaboration and workplace tools and services to improve employee productivity and satisfaction.

Professional background

Hertz

Senior Director, End User Computing

Volkswagen Group of America

Senior Manager, End User Computing

PMV Technologies

General Manager and Chief Technology Officer

Areas of coverage

Digital Workplace Infrastructure and Operations

Digital Workplace Strategy

Education

M.B.A., University of Michigan

B.S., Management Information Systems, Oakland University

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Top Issues That I Help Clients Address

1Digital Workplace Services (and EUC)

2Cloud Office Management (Microsoft Office 365)

3Unified Endpoint Management (UEM, CMT, MDM, MAM, BYO, patching, analytics)

4Digital Workplace Infrastructure and Operations

5Enablement and Adoption