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Gartner Expert
Dan Wilson
Sr Director Analyst
Dan Wilson helps clients improve the digital employee experience (DEX) through modern endpoint management, patching, and automation; and the use of DEX tools and SaaS Management platforms (SMP).
Dan's coverage also includes the necessary changes to charter, organization, roles, processes, metrics and measures, and more to evolve IT support or end-user computing into a modern digital workplace.
Previous experience
Mr. Wilson led internal and outsourced End-User Services teams for global companies over the last 20 years in higher education, small business IT outsourcing and global multinationals. Most recently, he led global workplace services including service desk, executive and deskside support, messaging services, enterprise mobility, managed print services, document imaging, client engineering, active directory, genius bar, audio-visual support, modern collaboration, document management, cellular services, IT asset management, IT service management and other user-facing services. He also governed multiple outsourced services and technology vendors. Key initiatives included defining and executing IT transformation through brownfield implementation of a new ITSM and Asset Mgmt and global implementation of enterprise mobility and Office 365. His primary focus was enablement - driving awareness and adoption of modern collaboration and workplace tools and services to improve employee productivity and satisfaction.
Professional background
Hertz
Senior Director, End User Computing
Volkswagen Group of America
Senior Manager, End User Computing
PMV Technologies
General Manager and Chief Technology Officer
Areas of coverage
Digital Workplace Infrastructure and Operations
Digital Workplace Applications
Education
M.B.A., University of Michigan
B.S., Management Information Systems, Oakland University
Top Issues That I Help Clients Address
1Modernization and unification of endpoint management tools and strategies --UEM, CMT, MDM, MAM, BYOD, patching, analytics)
2Continuous measurement and management of the digital employee experience (DEX) --strategy, tools, practices, and measures.
3Digital workplace organizational models --charter, reporting, job descriptions, measures, etc.
4Enablement of technology adoption to support new ways of work and improve workforce digital dexterity.
5SaaS application discovery, management, and protection using SMP tools.