Gartner Expert

Dan Wilson

Sr Director Analyst

Dan Wilson helps clients improve the digital employee experience (DEX) through modern endpoint management, patching, and automation; and the use of DEX tools and SaaS Management platforms (SMP).

Dan's coverage also includes the necessary changes to charter, organization, roles, processes, metrics and measures, and more to evolve IT support or end-user computing into a modern digital workplace.

Previous experience

Mr. Wilson led internal and outsourced End-User Services teams for global companies over the last 20 years in higher education, small business IT outsourcing and global multinationals. Most recently, he led global workplace services including service desk, executive and deskside support, messaging services, enterprise mobility, managed print services, document imaging, client engineering, active directory, genius bar, audio-visual support, modern collaboration, document management, cellular services, IT asset management, IT service management and other user-facing services. He also governed multiple outsourced services and technology vendors. Key initiatives included defining and executing IT transformation through brownfield implementation of a new ITSM and Asset Mgmt and global implementation of enterprise mobility and Office 365. His primary focus was enablement - driving awareness and adoption of modern collaboration and workplace tools and services to improve employee productivity and satisfaction.

Professional background


Senior Director, End User Computing

Volkswagen Group of America

Senior Manager, End User Computing

PMV Technologies

General Manager and Chief Technology Officer

Areas of coverage

Digital Workplace Infrastructure and Operations

Digital Workplace Applications


M.B.A., University of Michigan

B.S., Management Information Systems, Oakland University

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Top Issues That I Help Clients Address

1Modernization and unification of endpoint management tools and strategies --UEM, CMT, MDM, MAM, BYOD, patching, analytics)

2Continuous measurement and management of the digital employee experience (DEX) --strategy, tools, practices, and measures.

3Digital workplace organizational models --charter, reporting, job descriptions, measures, etc.

4Enablement of technology adoption to support new ways of work and improve workforce digital dexterity.

5SaaS application discovery, management, and protection using SMP tools.