Gartner Expert

Dan Wilson

Sr Director Analyst

Dan Wilson helps clients modernize and implement Unified Endpoint Management (includes client management, mobile device management, and analytics), Cloud Office platforms, and End-User Computing services. Mr. Wilson also helps IT enable digital dexterity by evolving their approach and leveraging end user monitoring and analytics tools.

Previous experience

Mr. Wilson led internal and outsourced End-User Services teams for global companies over the last 20 years in higher education, small business IT outsourcing and global multinationals. Most recently, he led global workplace services including service desk, executive and deskside support, messaging services, enterprise mobility, managed print services, document imaging, client engineering, active directory, genius bar, audio-visual support, modern collaboration, document management, cellular services, IT asset management, IT service management and other user-facing services. He also governed multiple outsourced services and technology vendors. Key initiatives included defining and executing IT transformation through brownfield implementation of a new ITSM and Asset Mgmt and global implementation of enterprise mobility and Office 365. His primary focus was enablement - driving awareness and adoption of modern collaboration and workplace tools and services to improve employee productivity and satisfaction.

Professional background

Hertz

Senior Director, End User Computing

Volkswagen Group of America

Senior Manager, End User Computing

PMV Technologies

General Manager and Chief Technology Officer

Areas of coverage

Digital Workplace Infrastructure and Operations

Digital Workplace Program

Education

M.B.A., University of Michigan

B.S., Management Information Systems, Oakland University

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Top Issues That I Help Clients Address

1End-User Computing (EUC) Organization and Strategy

2Cloud Office Management (O365 and G-Suite)

3Unified Endpoint Management (Client Mgmt, Mobile Device Management, User/Desktop Analytics)

4Digital Workplace Infrastructure and Operations

5Enablement and Adoption