Gartner Information Technology Expert

Roger Williams

VP Analyst

Roger Williams covers CMDB process and tools, IT asset management (ITAM) tools, IT operations discovery tools, and hybrid digital infrastructure management (HDIM), and is actively researching infrastructure architecture strategies, infrastructure technical debt assessment approaches and I&O capabilities to inform I&O strategy. Mr. Williams' focus is on helping clients maximize the value they obtain from their technology investments. He joined Gartner after an extensive IT career spanning more than 20 years in Fortune 50 retail companies. He is also a published author and holds numerous certifications across the spectrum of IT disciplines.

Previous experience

Prior to joining Gartner, Mr. Williams held multiple positions at Lowe's Home Improvement and Walmart Stores. His interest in how the various elements of IT come together to create business value is reflected by his numerous certifications including ITIL Expert, CGEIT, TOGAF 9.1 (Level 2) and PMP. He is the author of "Managing in a Service Focused World," part of the itSMF USA, Thought Leadership series, which applies IT service management thinking to the role of a manager.

Professional background

Lowe's Companies

IT Project Manager - Continual Service Improvement


Field Support Analyst

Areas of coverage

Infrastructure, Operations and Cloud Management


B.S., Computer Engineering, University of Arkansas

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Top Issues That I Help Clients Address

1Creating an effective configuration management database (CMDB) that drives business value

2Harnessing IT asset discovery and IT asset management (ITAM) tools to improve technology value

3Putting effective methods for assessing and communicating overall infrastructure technical debt

4Defining and maximizing infrastructure architecture capabilities

5Managing hybrid digital infrastructure to maximize the value of technology investments