Gartner Expert

Roger Williams

VP Analyst

Roger Williams is a Maverick and creative thinker about technology topics with a unique blend of operational experience, framework knowledge and a relentless focus on improvement. He covers CMDB tooling and practices, IT asset management (ITAM) tools and strategies, IT asset discovery and IT service dependency mapping tools, digital platform conductor tools, and approaches to managing infrastructure lifecycles and technical debt. He is also actively researching the future of I&O. Mr. Williams' focus is on helping clients get more value from their technology investments now and in the future.

Previous experience

Prior to joining Gartner, Mr. Williams spent over 20 years in IT at Lowe's Home Improvement and Walmart. His interest in how the various elements of IT come together to create business value is reflected by his numerous certifications including ITIL Expert, CGEIT, TOGAF 9.1 (Level 2) and PMP. He is also the author of "Managing in a Service Focused World," part of the itSMF USA Thought Leadership series.

Professional background

Lowe's Companies

IT Project Manager - Continual Service Improvement


Field Support Analyst

Areas of coverage

I&O Organizational Strategy

I&O Operations Management


B.S., Computer Engineering, University of Arkansas

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Top Issues That I Help Clients Address

1Creating an effective configuration management database (CMDB) that drives business value

2Harnessing IT asset discovery and IT asset management (ITAM) tools to improve technology value

3Using effective methods to manage infrastructure lifecycles and technical debt

4Defining and maximizing infrastructure architecture capabilities in support of an I&O strategy

5Managing digital platform conductor tools to maximize the value of technology investments