Gartner Information Technology Expert

Roger Williams

VP Analyst

Roger Williams is a Maverick and creative thinker about technology topics with a unique blend of operational experience, framework knowledge and a relentless focus on improvement. He covers CMDB process and tools, IT asset management (ITAM) tools, IT asset discovery and IT service dependency mapping tools, and hybrid digital infrastructure management (HDIM). He is also actively researching infrastructure architecture strategies, infrastructure technical debt assessment approaches, the development of innovation within I&O, and digital platform conductor tools for maximizing the value obtained from all technology investments. Mr. Williams' focus is on helping clients get more value from their technology investments now and in the future.

Previous experience

Prior to joining Gartner, Mr. Williams spent over 20 years in IT at Lowe's Home Improvement and Walmart. His interest in how the various elements of IT come together to create business value is reflected by his numerous certifications including ITIL Expert, CGEIT, TOGAF 9.1 (Level 2) and PMP. He is also the author of "Managing in a Service Focused World," part of the itSMF USA Thought Leadership series.

Professional background

Lowe's Companies

IT Project Manager - Continual Service Improvement


Field Support Analyst

Areas of coverage

Infrastructure, Operations and Cloud Management


B.S., Computer Engineering, University of Arkansas

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Top Issues That I Help Clients Address

1Creating an effective configuration management database (CMDB) that drives business value

2Harnessing IT asset discovery and IT asset management (ITAM) tools to improve technology value

3Using effective methods to assess and communicate overall infrastructure technical debt

4Defining and maximizing infrastructure architecture capabilities in support of an I&O strategy

5Managing hybrid digital infrastructure and digital platform conductor tools to maximize the value of technology investments