Gartner Information Technology Expert

Roger Williams

VP Analyst

Roger Williams is a Maverick and creative thinker about technology topics with a unique blend of operational experience, framework knowledge and a relentless focus on improvement. He covers CMDB process and tools, IT asset management (ITAM) tools, IT operations discovery tools, and hybrid digital infrastructure management (HDIM). He is also actively researching infrastructure architecture strategies, infrastructure technical debt assessment approaches, the development of innovation within I&O, and developing capabilities as part of an overall I&O strategy. Mr. Williams' focus in his more than four years at Gartner is on helping clients maximize the value they obtain from their technology investments now and in the future.

Previous experience

Prior to joining Gartner, Mr. Williams spent over 20 years in IT at Lowe's Home Improvement and Walmart. His interest in how the various elements of IT come together to create business value is reflected by his numerous certifications including ITIL Expert, CGEIT, TOGAF 9.1 (Level 2) and PMP. He is also the author of "Managing in a Service Focused World," part of the itSMF USA Thought Leadership series.

Professional background

Lowe's Companies

IT Project Manager - Continual Service Improvement

Walmart

Field Support Analyst

Areas of coverage

Infrastructure, Operations and Cloud Management

Education

B.S., Computer Engineering, University of Arkansas

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Top Issues That I Help Clients Address

1Creating an effective configuration management database (CMDB) that drives business value

2Harnessing IT asset discovery and IT asset management (ITAM) tools to improve technology value

3Using effective methods to assess and communicate overall infrastructure technical debt

4Defining and maximizing infrastructure architecture capabilities in support of an I&O strategy

5Managing hybrid digital infrastructure to maximize the value of technology investments