To fulfill its “people first” philosophy and realize its mission to deliver a great customer experience every time, Heritage Bank required a complete digital transformation. Starting with a maturity analysis, the bank began replacing all core systems with new digital capabilities, including internet, mobile banking and loan origination systems. In order to move from manual to automated processes, Heritage Bank’s systems needed to be streamlined with technology initiatives that included:
- Bimodal IT operating model
- Microservices and containers
- Customer engagement and payments platform
- Fintech strategy
- Document management