Client Success Story

Pacific Textiles is a Hong Kong-based manufacturer of customized knitted fabrics in the textiles industry. Like many Asian companies, it grew from a small business managed by founders. As the company transitioned to professional management, it needed to adopt a data-driven, decision-making culture to scale and remain competitive in an evolving industry.

The company had three main objectives: Transform management through digitalization; optimize business processes in order to improve product quality and process efficiency; and ensure IT compliance to minimize cybersecurity risk.

Gartner provided the knowledge base, digital security framework and execution guidance to address the company’s mission-critical priorities while saving top management time and energy.

With access to Gartner experts, research and tools, Pacific Textiles was able to digitalize information through an ERP system, automate manufacturing processes with new technology, and craft a ready-to-execute cybersecurity roadmap. Gartner also assisted with building business cases and reaching executive consensus.

Digitalization enabled company management to communicate between departments. Through increased transparency, the team can make better, faster decisions. With a strong digital foundation and accompanying culture shift, Pacific Textiles is delivering higher-quality products with shorter turnaround times.

Gartner helped the company take a holistic approach to governance and risk management procedures. As a result of Gartner support, the CIO at Pacific Textiles and his team are positioned to become active partners to other business teams, to understand and help optimize their businesses.