Case Study: Improve Employee Tech Adoption

Discover how JLL addressed the use barriers of technology adoption, to increase their tech adoption rates

Only about 50% of lawyers fully adopt legal technology. This underutilization results in missed opportunities for enhancing service speed and ease budget pressures within legal departments.

Learn how JLL, a corporate real estate company, achieved:

  • 80% user technology adoption rates
  • 70% positive user satisfaction with technology solutions in the department
  • 20% decrease in identified pain points by employees in the department

Download the Report to Improve Employee Tech Adoption Rates

Learn how JLL developed and implemented action plan to drive legal technology adoption

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    About Legal Technology Adoption

    Legal leaders find that the technology investments made to drive productivity and operate in a cost-conscious environment are not being used to their fullest extent. When lawyers do not use legal technology, legal departments miss out on its benefits, including increased speed of service to the business and budget pressure.

    Legal leaders misdiagnose the reasons lawyers avoid using technology, making their applied treatments ineffective. Mistreating the reason why users refrain from using technology, or treating the wrong reason for nonuse, can reinforce undesired behaviors.

    To more effectively diagnose and treat reasons for nonuse, JLL systematically identifies and diagnoses barriers to use or excuses for nonuse and applies corresponding treatment plans to migrate nonusers into adopters.

    Download our detailed case study to develop and institute action plans that address both acceptable and unacceptable reasons for nonuse.