Gartner Newsroom

Key Takeaways

• “16% of organizations believe their business can continue as normal in the new pandemic era, which means that the majority don’t believe they can go on normally.”

• “We identified three cloud migration imperatives to help IT leaders manage their cloud migration journey in this new era of pandemics:”

• Cost optimization imperatives: Track costs, understand billing anomalies, optimize underused resources and perform smarter instance allocation.

• Business continuity imperatives: Establish and ensure your business continuity model is built to continuously respond to your needs in a remote, ever-changing environment.
  

• Security imperatives: Institute a cloud security framework designed to enable you to move from temporary remote workers to a full-time remote workforce..

Key Takeaways

• “If I&O leaders do not take drastic decisions, by 2025, 65% of I&O leader positions will be filled with people without any I&O experience.”

• “As a result of COVID-19, 59% of CIOs want their I&O leaders to provide technology that supports change.”

• “Time is now to change and reinvent your role and embrace the same goals and objectives that your CIO wants.”

• Focus area #1: Embrace digital business as your personal mandate.

• Focus area #2: Equip yourself and your I&O team with skills, knowledge and tools.

• Focus area #3: Prepare to deliver infrastructure in a different deployment model anywhere.

• Focus area #4: Transform your approach to new technologies and platform solutions.

Key Takeaways

• “One of the most pronounced changes that organizations worldwide have had to deal with is the push for remote work. This is a major change for IT and specifically for I&O teams in digital workplace or end-user computing roles.”

• “40% of the I&O respondents that we surveyed said that controlling costs, and even lowering costs, was their number one or number two priority.”

• “The idea of work settings is the ability to give us an adaptable set of experiences where we can meet users where they are.”

• “We don’t often think about how the automation of end-user computing and digital workplace operations can not just help IT scale, but it can help the business scale and achieve new things.”

• “The traditional tools where we have separate pillars of management for our PCs and Macs from our mobile devices just can’t support a digital workplace.”