Gartner Newsroom

“The state of constant discomfort and accelerating change that COVID-19 has brought is causing transformation fatigue among people.”

“Strike a balance between transformation and change fatigue via culture hacks - small, iterative and impactful ways to reshape employee behaviors and drive large-scale initiatives.”

“A culture hack is ALIVE - actionable, low effort, immediate, visible, emotional.”

“Find out where the organization is vulnerable and exploit that. It might be in how weekly team meetings are run or how infrastructure teams are incentivized.”

“Hack for pride, agency, hope or belonging. During uncertainty, this goes a long way.”

“There is not a lot of capacity now for big, difficult change. Instead lead with clarity, confidence and compassion.”

“Adopting automation in the post-pandemic world will lower costs, improve quality, deliver innovation and augment capabilities of I&O staff.”

“The top five processes attracting automation investments are 1) provisioning 2) testing 3) monitoring 4) end-user computing and, 5) configuration management.”

“While some jobs might be lost to automation, others will be created.”

“CEOs want to accelerate digital transformation. That acceleration is underpinned by automation.”

“Automation will be needed to mitigate the uncertainty caused by the pandemic, enabling resilience and adaptability - safety.”

“I&O will need automation to help put organizations on the path to recovery and renewal, from cost optimization to driving digital capabilities for growth.” 

“The three parts of an automation strategy are skills and culture, processes and practices, and tools and technology - in this order.”

“Outsourcing printing to a managed print services vendor is increasingly an option. Let them take over and look at your print server infrastructure — is it rightsized?”

“If you can do it faster, that means you can do more things in a certain period of time which drives down costs.”

“With SD-WAN you can get better application performance, better resiliency and more agility and flexibility, and if you manage the network yourself there’s much more efficiency.”

“Upwards of 80% of organizations over budget on their cloud infrastructure. That’s where cloud optimization tools can help.”

“53% of organizations state automation is an approach to achieve cost optimization.”

“Good enough is good enough. Don’t have the urge to spend double just because it’s something that you want.”