Press Releases

SAN DIEGO, June 6, 2019

Gartner Says Technology and Service Providers That Fail to Embrace Digital Product Management Will Be at Strong Risk of Disruption Within the Next Two Years

Gartner Analysts Explore Technology and Service Providers (TSP) Trends at the Gartner Tech Growth & Innovation Summit This Week in San Diego

Technology and service providers (TSPs) that fail to embrace digital product management will be at strong risk of disruption within the next two years, according to Gartner, Inc.

“Regardless of whether you are a software, hardware, solution or service provider, digital product management is an inescapable new competency,” said Lars Van Dam, distinguished research vice president at Gartner. “Organizations that embrace and invest in digital product management will be better equipped to capitalize on market shifts and disruptions.”

Product Management Today

Digital product management is an emerging discipline that extends the scope of the traditional product manager’s role. It embraces design principles and quantitative insights to inform product vision, direction, trade-off decisions and differentiating customer experiences.

Today, two out of three product management initiatives are disconnected from business strategy. Recent Gartner research reveals that only 16% of product managers use their defined product strategy to inform key decisions. Most organizations overinvest in product management execution at the expense of strategy, design and quantitative analysis.

“The majority of CEOs expect to change business models in the next two years, and by 2024, 80% of IT organizations will undergo radical restructuring to their missions as they embrace product-centric operating models,” said Mr. Van Dam. “This will require product managers to fundamentally rethink how value is perceived, created and consumed.”

Maturing the Digital Product Management Discipline

Gartner identified five main capabilities required of digital product management to drive business model change and improve product success:

1.     Make decisions grounded in data

2.     Design products and services with a customer experience mindset

3.     Differentiate products and services by exploiting all digital-technology-based opportunities

4.     Build into existing product management approaches the impact of technical and business disruptions

5.     Deliver products and services through innovative digital channels

By 2023, 35% of product management teams will acknowledge having implemented digital product management and the five critical digital capabilities, from less than 2% in 2019.

“Innovation is no longer about product development creating the product that the rest of the organization supports in the market,” said Mr. Van Dam. “Instead, many departments and factors contribute to the creation and delivery of the product every day.”

More information can be found in the Gartner Special Report titled “How Digital Product Management Unlocks Opportunities for New Value Creation,” a collection of research and tools that outline pragmatic steps on how to mature and implement digital product management within your organization.

Gartner Tech Growth & Innovation Summits

Additional analysis on technology trends will be provided at the Gartner Tech Growth & Innovation Conferences 2019 taking place June 2-5 in San Diego and June 12-13 in London. Follow news and updates from the event on Twitter using #GartnerTGI.

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit