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October 28, 2020

Gartner IT Symposium/Xpo APAC: Day 2 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week virtually in APAC. Below is a collection of the key announcements and insights coming out of the conference. You can read the highlights from Day 1 here.

On Day 2 from the conference, we are highlighting key results from the Gartner 2021 CIO Agenda survey, the five habits of organizations that are successful in AI, and the Gartner top predictions for 2021 and beyond. Be sure to check this page throughout the day for updates.

Key Announcements

Signature Series: 2021 CIO Agenda: Rebuilding the Future

Presented by Andy Rowsell-Jones, Distinguished VP Analyst, Gartner 

COVID-19 is a human and public health tragedy with ongoing economic repercussions for all leaders. The question for CIOs and IT executives quickly became: How do I enable my enterprises to rebuild and reset their course after disruptions brought on by the pandemic? In his session, Andy Rowsell-Jones, Distinguished VP Analyst at Gartner, walked attendees through the results of the annual 2021 CIO Agenda survey.

Key Takeaways

  • “Nothing, yet everything, has changed for the CIO since the onset of COVID-19.”

  • “Top performing enterprises are prioritizing digital Innovation and will come out of the pandemic stronger than their typical- and trailing-performing counterparts.”

  • “The 2021 Gartner CIO Agenda survey revealed 4 ways CIOs can make a difference in digital business acceleration and in long-term agility: 1) win differently, 2) unleash force multipliers, 3) banish drags and 4) redirect resources.”

  • “As new attack surfaces appear due to the shift to remote work, CIOs reported prioritizing investments in cybersecurity primarily, followed by business intelligence/analytics and cloud services.”  

  • “In 2021, CIOs must build on the momentum they created for their enterprises. The better CIOs perform for the business, the more the business will ask of them next year.”

    Learn more about the survey findings in the Gartner press release.

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The Five Habits of Organizations Successful in Artificial Intelligence

Presented by Whit Andrews, Distinguished VP Analyst at Gartner 

In this session, Whit Andrews, Distinguished VP Analyst at Gartner, addressed five good habits of organizations that are successful in artificial intelligence (AI), which if learned, followed and stuck to, will make it possible to involve AI in all aspects of digital operations. This will ultimately improve how employees, customers, executives and partners interact with the organization.

Key Takeaways

  • Use mixed role teams on every AI project you do. “That’s going to give you diversity of perspective.”

  • Invest in variety for mixed-role teams. “Variety in skills and knowledge across the business is important.”

  • “Experimentation and variety of perspectives are important, but when technology delivers increasingly substantial amounts of value to an organization, you need a governance strategy to bring formality into your project plan.”

  • Do fewer proof of concepts (POCs). “Narrow your ambitions and focus your strategy. Do fewer POCs and deliver the ones that you choose to pursue with the greatest possible quality.”

  • Commit to financial and risk analysis. “Performing financial and risk analysis increases your credibility at the C-suite. Now you can use data to discuss what works best for AI and talk credibly about where not to apply it.”

  • Include top executives in strategy and funding. “Involving executive sponsors and leaders in your AI projects help them to understand and commit to its value.”

  • “Organizations that assign their AI budget to a corporate function at the C-level are twice as likely to have achieved level 4 maturity for AI. That’s a very compelling story.”

Signature Series: Gartner’s Top Strategic Predictions for 2021 and Beyond: Resetting Everything

Presented by Daryl Plummer, Distinguished VP Analyst, Gartner

Predicting the impact of technology is much easier than predicting the impact of global change. Following the COVID-19 pandemic, most will realize that global change is only one crisis away. In his session, Daryl Plummer, Distinguished VP Analyst at Gartner, discussed the Gartner top strategic predictions for 2021 and beyond, projecting a future based on a present filled with uncertainty.

Key Takeaways

  • By 2025, 40% of physical experience-based businesses will improve financial results and outperform competitors by extending into paid virtual experiences. “Immersive experiences are getting better, more realistic and more fun, and the pandemic has caused us to consider how we can do things remotely without risking our physical selves.” 

  • By 2025, customers will be the first humans to touch more than 20% of the products and produce in the world. “Automated factories and farms will actually do most of the heavy lifting, from planting to picking to packing to shipping.”

  • By 2024, 25% of traditional large enterprise CIOs will be held accountable for digital business operational results, effectively becoming “COO by proxy.” “The generation of above-the-line value has to be done through a deep understanding and a fusion of technology and business goals, and the CIO is in a great position to do that.”

  • By 2024, 30% of major organizations will use a new voice of society metric to act on societal issues and assess the impacts to their business performance. “ Being tone deaf to societal issues can hurt, and a brand can go away overnight.”

  • By 2023, large organizations will increase employee retention by more than 20% through repurposing office space as onsite childcare and education facilities. “Worker demand for childcare is still unmet, and it needs to be met. It is a perk to work for an organization that does this.

    Learn about five additional top predictions in the Gartner press release.

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