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December 2, 2021

Gartner IT Symposium/Xpo 2021 India: Day 3 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week virtually in India. Below is a collection of the key announcements and insights coming out of the conference. You can also read the highlights here from Day 1 and Day 2

On Day 3 from the conference, we are highlighting findings from our CEO, Digital Worker Experience and CIO surveys, top predictions for 2022 and the findings from our Board of Directors’ survey 2022. Be sure to check this page throughout the day for updates.

Key Announcements

Manufacturing: What Matters Most — From Our CEO, Digital Workers and CIO Surveys

Presented by Ivar Berntz, Sr. Director Analyst, Gartner

Manufacturing industries are being transformed by new business models and strategic technologies which present unique challenges and requirements for CIOs and IT leaders. In this session, Ivar Berntz, Sr. Director Analyst at Gartner, shared key insights from three Gartner surveys - CEO, Digital Worker and CIO surveys to help manufacturing leaders enable technological advances and meet challenges head-on.

Key Takeaways

  • “The global pandemic opened an ocean of opportunities, disruption and chaos for CIOs and IT leaders. Businesses cannot go back to their previous state from here on.”

  • “Different types of manufacturing react to market signals differently - industrial manufacturing’s response is different than that of consumer goods or retail manufacturers. It is similar but not same.”

  • “CEOs of industrial as well as CG/retail manufacturing consider growth to be their top priority, followed by finance, corporate, technology and workforce for the next two years.” 

  • “According to the Gartner 2021 CEO and Business Executive Survey, 71% of industrial manufacturing CEOs will increase their investment in research and development, and 38% industrial manufacturing CEOs will decrease their investment in properties/facilities.”

  • “Over 65% of manufacturing technology users confirm that they experience digital friction once or more per week, which contributes to almost 150 annual hours wasted, according to the Gartner 2020 Digital Friction Survey.”

  • “According to the 2022 CIO and Technology Executive Survey by Gartner, the manufacturing sector lacks highly composable businesses.”

Signature Series: Gartner’s Top Strategic Predictions for 2022 and Beyond − Leveraging What We Have Learned

Presented by Daryl Plummer, Distinguished VP Analyst and Gartner Fellow

The lesson of the pandemic has been to expect the unexpected and be prepared to move in multiple strategic directions at once. In his session, Daryl Plummer, Distinguished VP Analyst and Gartner Fellow, explored the Gartner top strategic predictions for 2022 and beyond, highlighting the lessons that business and IT leaders have learned during ongoing disruption and uncertainty.

Key Takeaways

  • By 2024, 40% of consumers will trick behavior tracking metrics to intentionally devalue the personal data collected about them, making it difficult to monetize. “Consumers are withholding or providing false data to trick these systems, so that we get what we want, rather than just companies getting what they want.” 
  • By 2024, 30% of corporate teams will be without a boss due to the self-directed and hybrid nature of work. “Work is becoming much more remote, teams are becoming much more autonomous and the idea of a boss is becoming less helpful.”

  • By 2025, synthetic data will reduce personal customer data collection, avoiding 70% of privacy violation sanctions. “Synthetic data can create patterns of information that doesn’t require looking at any given individual’s information.”

  • By 2024, a cyberattack will so damage critical infrastructure that a member of the G20 will reciprocate with a declared physical attack. “Cyberattacks are increasing, the impact per attack is growing, and the critical infrastructure is what’s being targeted now.”

  • By 2024, 80% of CIOs surveyed will list modular business redesign, through composability, as a top 5 reason for accelerated business performance. “When we survey CIOs, they tell us that they want to be more agile. To do that, you need to be composable.”

    Learn about five additional top predictions and more about each trend in the associated Gartner press release.

Signature Series: Gartner's Board of Directors Survey for 2022 — Roadmap to Renewal

Presented by Partha Iyengar, Distinguished VP Analyst, Gartner

Boards of Directors (BoDs) are taking a more active role in leading enterprises out of the pandemic and supporting a strong ‘renew’ phase for their companies. In this session, Partha Iyengar, Distinguished VP Analyst at Gartner, shared insights about the top BoD priorities for 2022 and how CIOs and executive leaders can align their activities to support these initiatives.

Key Takeaways

  • “Boards are increasingly concerned about the risks from social polarization as society gets more divided about issues like the environment and diversity, equity and inclusion (DEI).”

  • “Boards are now amending their risk appetite to take this new—and for many, unfamiliar—risk, and factor it into their digital acceleration strategy and investments.”

  • “Economic uncertainty continues to be the biggest source of risk that Boards are concerned about.”

  • “Digital business remains the top priority for BoDs. This is broader than just IT, encompassing the landscape of technologies like artificial intelligence (AI), 3D printing, AR/VR and blockchain.”

  • “The workforce becomes a significant challenge as companies increase their digital acceleration. IT and HR will be at center stage for Boards focusing on workforce, whether it’s retention, training, hiring or partnerships.”

  • “For executive leaders looking to align with Board priorities, look at three areas that have become a massive focus: workforce; environmental, social and governance; (ESG) and risk management.”

    See more key findings from the 2022 Gartner Board of Directors Survey in associated Gartner press release.

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