Press Release


LONDON, U.K, September 27, 2022

Gartner Says Chief Supply Chain Officers Must Take Three Actions to Navigate Ongoing Macro and Micro Disruption

Key Issues Facing CSCOs Are Being Discussed at Gartner Supply Chain Symposium/Xpo, September 27-29 in London

As the frequency and magnitude of supply chain disruptions increase, chief supply chain officers (CSCOs) can take three actions to navigate ongoing disruption on both the macro and micro level, according to Gartner, Inc.

Gartner experts discussed today the CSCO playbook for navigating global disruptions during the Gartner Supply Chain Symposium/Xpo, which is taking place here through Thursday.

“There are many types of macro supply chain disruptions, including natural disasters, trade wars, political unrest, cybersecurity breaches, and other events,” said Chris Poole, Practice VP with the Gartner Supply Chain practice. “In addition to managing those macro disruptions, CSCOs must also pay close attention to micro disruptions, such as new entrants to the market, emerging technologies and internal organizational changes.”

Gartner suggests three actions for CSCOs to be prepared for upcoming macro and micro risk events.

Understand the Organization’s Risk Appetite & Areas of Exposure

Risk appetite refers to the amount of risk a company is intentionally taking to achieve their strategic objectives. The risk appetite statement defines the types and numbers of risks that are acceptable to the organization and provides performance boundaries for the strategic objectives. A 2022 Gartner survey among 273 board members found that 57% are increasing their risk appetite, even during disruptive times.

“It’s crucial for CSCOs to understand where their company is deliberately increasing risk, so they can manage those additional risks in line with other disruptions. Risk management has never been more important,” Poole said.

Accelerate Digital Transformation Efforts

Digital transformation can also help mitigate disruption, as new technologies improve the agility of the supply chain – the ability to sense and respond quickly to unanticipated changes in demand and supply. Digital transformation can also improve the resiliency of the supply chain, as it gives the CSCO the ability to quickly adapt to structural changes by modifying strategies, products and technologies. CSCOs should evaluate which frameworks, capabilities and technologies are best suited to progress their supply chain maturity so that risks can be prioritized, planned for, and controlled more effectively.

Extend the Partner Ecosystem

Lastly, it’s critical to build a digital ecosystem that connects an organization’s supply chain with their partners, customers, manufacturing sites, vehicles and other machines, and other nodes to extend visibility to sense disruption.

“The greater the ecosystem, the greater the reach to sense changes and increase options for a path forward,” Poole concluded.  

About Gartner Supply Chain Symposium/Xpo

Gartner experts will provide additional insights on key issues facing supply chain leaders during Gartner Supply Chain Symposium, taking place September 27-29 in London. Gartner Supply Chain Symposium/Xpo delivers the must-have insights, strategies and frameworks for CSCOs and supply chain leaders to drive impact within their organizations. Supply chain leaders will gather to gain a strategic view of the trends disrupting their business and the insights and frameworks they can use to prepare for disruption, enable digital transformation and build sustainability as a competitive advantage.

About the Gartner Supply Chain Practice

The Gartner Supply Chain Practice provides actionable, objective insights for supply chain leaders and their teams, so they can respond to disruption and innovate for the future through leading-edge supply chain management practices. Additional information is available at Follow news and updates from the Gartner Supply Chain Practice on LinkedIn using #GartnerSC. Visit the Supply Chain Newsroom for more information and insights.

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Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit