Marketers report utilizing just 42% of the breadth of capabilities available in their martech stack overall, down from 58% in 2020, according to a new survey by Gartner, Inc.
Gartner surveyed 324 marketers in May and June 2022 to determine the state of marketing technology acquisition, adoption and use.
“Despite turbulent budgets in previous years and current economic headwinds, tech investments are a priority for CMOs and proving their ROI is more crucial than ever,” Bloom said. “Yet the challenges associated with martech underutilization, such as new business models and disrupted customer journeys, are making it difficult for marketers to demonstrate technology's value.”
The 16 percentage point drop in overall martech utilization in the past two years can be attributed to a significant amount of overlap among marketing technology solutions (30% of respondents), difficulty identifying and recruiting talent to drive adoption/utilization (28%), and complexity/sprawl of the marketing technology ecosystem (27%).
Martech Stacks Prepare for a Cookieless Future With New Adtech and Commerce Capabilities
One of the tools identified by survey respondents that support innovative marketing channels was social commerce, with 62% of respondents saying they have deployed, or plan to deploy, such technology (see Figure 1). Technology to support advertising execution and measurement in audio and streaming/connected TV (CTV) environments has also found a base of support, with 65% of respondents exploring or piloting associated technologies.