Press Release


STAMFORD, Conn., May 3, 2023

Gartner Identifies Top Five Smart Factory Implementation Risks for Supply Chain Leaders

Experts to Discuss Key Supply Chain Technology Trends at the 2023 Gartner Supply Chain Symposium/Xpo in Barcelona, June 5-7

Smart factory operations can help supply chain leaders achieve many of their highest priorities, but the challenges are too often underestimated, according to research from Gartner, Inc.

Successful smart factory initiatives require accompanying cultural and operational transformations that are slow by nature and in many cases will require entirely new organizational designs to integrate the new capabilities within the broader supply chain.

“Smart factory operations hold the allure of numerous benefits for supply chain leaders, from expanding lights out manufacturing capabilities to improving quality and solving labor challenges,” said Simon Jacobson, VP Analyst in Gartner’s Supply Chain Practice. “The potential for transformational benefits can also present the biggest pitfall, as organizations may rush into launching smart factory initiatives without a clear understanding of the extent of the challenges facing them.”

Gartner research has identified the five top risks to avoid when launching new smart factory initiatives:

1. Confusing factory optimization with business model transformation: The optimization benefits of a smart factory are confined to that single site. When smart factory initiatives are disconnected from the rest of the supply chain, the site level benefits can come at the expense of creating costly constraints elsewhere in the business. This risk can be mitigated by ensuring factory objectives are synchronized with supply chain operating models and enterprise digital ambitions, flexibility and automation opportunities.

2. Overlooking the scope of change management: New technology acquisition may be straightforward and relatively cheap. Underestimating the resulting changes to existing processes, integrations and new performance targets can drive up both cost and time. This risk can be managed in part by treating such changes as part of an enterprise-wide initiative that requires alignment between senior leadership and the utilization of continuous improvement teams to ensure initiatives are properly sequenced.  

3. Underestimating the complexity of aligning and converging IT, OT and ET: Governance for smart factories is not just centered on plant-business connections but also on how IT, operational technology (OT) and engineering technology (ET) are managed. These three are inseparable, and their convergence and alignment are critical as production models change. To mitigate the complexity of this risk, supply chain leaders should familiarize themselves with alternative organizational models for IT/OT alignment and evolve governance and organizational structures in line with new production models.

4. Insufficient funding for upskilling, reskilling and talent development: Modernizing learning and development (L&D) programs to help associates learn, acquire and retain knowledge to acquiesce to new experiences is essential. So too is enabling employees to execute the work they are aligned to support through additional education and upskilling.

5. Narrowly focusing on a single use case and technology: As technology options increase and expand, too much focus on enabling technologies and the “art of the possible” can expose organizations to a significant IT backlog and technical debt. The environment is complicated by the fact that there is no single dominant technology or vendor that fulfils all smart factory requirements. Technology purchases must be balanced between strategic considerations such as the ability to scale, along with the pragmatic, such as planning appropriately for operational disruptions.

Attendees of the Gartner Supply Chain Symposium/Xpo in Barcelona can learn more in the session: “Eliminate Variability From Your Smart Factory Strategy” on Monday, June 5.

Gartner clients can learn more in: Innovation Insight for Smart Factory. Nonclients can learn more in: Supply Chain Technologies and Digital Transformation.

About Gartner Supply Chain Symposium/Xpo

Gartner experts will discuss key issues facing the industry during Gartner Supply Chain Symposium/Xpo. The conference delivers the must-have insights, strategies and frameworks for CSCOs and supply chain leaders to drive impact within their organizations. Supply chain leaders will gather to gain a strategic view of the trends disrupting their business and the insights and frameworks they can use to prepare for disruption, enable digital transformation and build sustainability as a competitive advantage.

Upcoming dates and locations for Gartner Supply Chain Symposium/Xpo include:

May 8-10: Orlando

June 5-7: Barcelona

About the Gartner Supply Chain Practice

The Gartner Supply Chain Practice provides actionable, objective insights for supply chain leaders and their teams, so they can respond to disruption and innovate for the future through leading-edge supply chain management practices. Additional information is available at Follow news and updates from the Gartner Supply Chain Practice on LinkedIn and Twitter using #GartnerSC. Visit the Supply Chain Newsroom for more information and insights.

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Gartner, Inc. (NYSE: IT) delivers actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. To learn more, visit