In Europe, the Middle East and Africa (EMEA), 46% of CIOs are partnering with their CxO peers to bring IT and business area staff together to co-own digital delivery on an enterprise-wide scale, according to Gartner, Inc.’s annual global survey of CIOs and technology executives.

“The CIO’s relationship with their CxO peers is reaching a different level,” said Daniel Sanchez-Reina, VP Analyst at Gartner. “CIOs who co-own efforts with their CxO peers to place the design, management and delivery of digital capabilities with teams closest to the point where value is created, are most effective at maximizing digital investments.”

In this CIO-CxO co-ownership, also called democratization of digital delivery, the CIO acts as a franchiser of technology within their organization.

Gartner analysts presented the survey findings during Gartner IT Symposium/Xpo, taking place here through Thursday. The 2024 Gartner CIO and Technology Executive Survey gathered data from 2,457 CIO respondents in 84 countries and all major industries, representing approximately $12.5 trillion in revenue/public-sector budgets and $163 billion in IT spending. In EMEA, 917 CIOs participated in the survey, representing nearly $3.9 trillion in revenue and $66 billion in IT spending.

CIOs Continue to Democratize Digital Delivery with AI

“Consciously or unconsciously, CIOs have already been laying the foundation for democratized digital delivery with technologies such as low-code platforms,” said Sanchez-Reina. In EMEA, 66% of CIOs said they have deployed or plan to deploy low-code platforms in the next 24 months. Artificial intelligence (AI), which 72% of EMEA CIOs say will be a game-changing technology in the next three years (29% for generative AI), will also rapidly advance the democratization of digital delivery beyond the IT function.

The survey revealed that CIOs’ top areas for investment in 2024 include cybersecurity, data analytics and AI (see Figure 1). 

CxO-CIO Partnerships on a Franchise Model Leads to Success

CIOs who franchise IT ‘by design’, which is through co-leading, co-delivering and co-governing digital initiatives with their CxO peers, perform significantly better at general IT management activities, such as executive leadership development and digital business strategy.

“Franchiser CIOs are breaking down the barriers of IT, allowing other business units to produce IT beyond using it,” said Sanchez-Reina. “Those business units participate in the IT delivery responsibility and are accountable for the success of their own IT applications and systems they produce. Such participation in technology production goes from managing to implementing and building technology initiatives.

“This shows that the distinction between what is “IT” and what is “business” is becoming virtually impossible.”

There is no one pattern for franchised digital delivery. Several factors such as the enterprise culture and CEO sponsorship will influence the design and inner workings of the franchise model and the ways in which CIOs and their CxO peers engage. Above all, the CIO must coach their business partners on the journey, offering advice and frameworks, and brokering the internal and external connections they need to successfully co-own digital delivery.

“The payoff of modeling CxO-CIO partnerships for digital delivery on a franchise model is substantial,” said Sanchez-Reina. “CxOs who embrace this franchise model are twice as likely to meet or exceed expectations from digital investments, compared with those who don’t embrace it.”

Gartner clients can read more in “2024 CIO and Technology Executive Agenda: Franchise Digital Delivery.”

About Gartner IT Symposium/Xpo
Gartner IT Symposium/Xpo is the world's most important gathering for CIOs and other IT executives. IT executives rely on these conferences to learn how to unleash the possibility of the technology, insights and trends shaping the future of IT and business. Follow news, photos and video coming from Gartner IT Symposium/Xpo on the Gartner Newsroom, on X using #GartnerSYM, Instagram and LinkedIn.

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November 28-30 | Kochi, India

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