The Director of Direct Procurement & Negotiation at an American food & beverage services provider turned to Gartner for help advancing the maturity of the procurement function.
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Mission-critical priority
The Director of Direct Procurement & Negotiation at an American food & beverage services provider turned to Gartner for help advancing the maturity of the procurement function. In particular, the company had nascent processes in place for managing procurement strategy, performance and technology, as well as supplier relationships, spend and risk. The Director of Direct Procurement & Negotiation also hoped Gartner’s research & advisory support would improve organizational design and governance.
How Gartner helped
The client used:
The Sourcing & Procurement Maturity Assessment Survey, which benchmarks the procurement function against best-in-class for 29 key sourcing & procurement activities.
- The Path to Maturity Roadmap to plan specific actions for increasing functional maturity in critical performance areas.
- Expert advice from Gartner analysts to develop the procurement strategy and organization.
Business impact
With support from Gartner for Supply Chain, the client:
- Targeted investment in the high-priority, low-maturity performance areas as identified by the Sourcing & Procurement Maturity Assessment Survey.
- Established a clear and intentional five-year strategic plan for the procurement function.
- Restructured the procurement organization to enable efficiency and effectiveness.
Industry:
Food & Beverage Services
Employees:
> 1,000
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