How We Helped a Manufacturing Company Drive Quality Culture

Despite having employed consultants for a year, the head of quality at a heavy equipment manufacturer didn’t feel their team was anymore empowered to make or validate their own decisions than before the consultants came on-site. The head of quality turned to Gartner for support driving forward the quality culture, specifically by enabling the quality team to build quality culture initiatives in-house. Our quality management content and learning & development opportunities for the quality team that drove key talent related outcomes like retention and new hire quality.

Mission-critical priority

Despite having employed consultants for a year, the head of quality at a heavy equipment manufacturer didn’t feel their team was anymore empowered to make or validate their own decisions than before the consultants came on-site. The head of quality turned to Gartner for support driving forward the quality culture.

How Gartner helped

The client used:

Quality management content on topics of concern to the quality team. Examples: peer examples of talent rotation programs; university recruitment tactics; steps for mapping the candidate experience; research on diversity recruitment methods.
Quarterly learning & development sessions customized for the quality team.
Document review led by a Gartner analyst to ensure alignment between the quality organization’s strategy and Gartner research on the future of quality.
Objective, expert guidance on which solutions from Gartner’s quality technology roadmap the quality organization should explore.

Business impact

With support from Gartner for Supply Chain, the client:

Drove key talent related outcomes like retention and new hire quality by enabling the quality team to build quality culture initiatives in-house.
Promoted ongoing development of the quality team’s skills, innovation and business acumen.
Validated thinking by comparing organizational strategy to best practice.
Saved time and money on quality digitalization efforts by gaining insight into industry trends and studying peer examples.