Long-Term Quality Strategy & Talent Development Planning

Gartner worked with a consumer products company to develop a three-year strategic plan for the quality organization and a talent strategy to enable the strategic plan. 

Mission-critical priority

The client wanted an objective way to understand the company's maturity and external benchmarking to develop a sustainable strategic plan for the quality function.

How Gartner helped

The client used the Gartner Quality Score to assess the maturity of the quality function and the Gartner Quality 360 to gather stakeholder feedback on quality function performance and alignment. Using the result of the assessments, Gartner helped the client conduct a strategic planning workshop. Gartner reviewed and provided advice on the strategy and communication plan.

Business impact

With support from Gartner for Supply Chain Leaders, the client: 

  • Leveraged the Gartner Ignition Guide to Creating a Competency Model for Quality to create a strategic plan for the function
  • Redefined the skills and competencies in the quality function

Consumer Packaged Goods 

$4 Billion


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