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Corrections 2018

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

21 February 2018
“Magic Quadrant for Network Performance Monitoring and Diagnostics” (GO326772) has been republished to amend a statement regarding SevOne’s migration to its new platform. An updated version of the document is now available on gartner.com.

“Critical Capabilities for Network Performance Monitoring and Diagnostics” (G00326771) has been republished to amend a statement regarding SevOne’s migration to its new platform in the SevOne Platform and RetinaVu section. The updated document is now available on gartner.com.

20 February 2018
"Market Trends: Intelligent Endpoints Drive Demand for AI Processors" (G00346838) was revised to include OpenCL (Open Computing Language) in the GPU programming framework in Table 1. An updated version of this document is now available on gartner.com.

"How to Optimize Your Network Spending and Save 20% to 50%" (G00349608) has been republished to include corrected IT Key Metrics Data research information in the Analysis section. The updated document is now available on gartner.com.

16 February 2018
“Top 2018 Trends Impacting Digital Infrastructure and Operations” (G00348485) has been republished to change the caption in Figure 1 to “Top 10 Trends,” which more accurately reflects the figure’s content. An updated version of this document is now available on Gartner.com.

15 February 2018
"The Gartner Business Risk Model: A Framework for Integrating Risk and Performance" (G00314696) was updated to correct the definition of RTO from “return to operations” to “recovery time objective” in Figure 32. An updated version of the document is now available on gartner.com.

14 February 2018
"Seven Common Mistakes That Organizations Make When Implementing SAM and How to Avoid Them" (G00343772) has been republished to make slight modifications to Figures 1 and 2. An updated version of this document is now available on gartner.com.

"Tech Go-to-Market: Realign Route-to-Market Strategies to Increasing Direct Digital Spending Trends" (G00338775) has been updated to correct an omission in the capabilities of vendors who provide cloud brokerage platforms to deliver digital commerce sites and marketplaces. Note 1 now refers to own and third party digital commerce sites and marketplaces. An updated version of this document is now available on gartner.com.

9 February 2018
"Extending the Reach of Healthcare Delivery With Virtual Care” (G00349859) has been revised. The color scheme in Figure 2 was changed to match the scheme in Figure 1, and four predictions were deleted from the "Conclusion" section. An updated version of the document is now available on gartner.com.

“Critical Capabilities for Object Storage” (G00304492) has been republished to indicate that Dell supports the file protocol NFSv3, not NFSv4. The revision also clarifies that the Dell EMC product relies on a company-developed gateway for CIFS. The updated document is now available on gartner.com.

"Market Guide for Advanced Analytics Service Providers for Marketing" (G00307424) has been corrected to change “LiveRamp Connect Onboarding” to "LiveRamp IdentityLink.” This updated document is now available on Gartner.com.

“Market Guide for Midmarket Unified Communications as a Service, North America” (G00321910) has been republished to update Table 2. The row titled “Web and Videoconferencing” was updated to clarify the various provider capabilities. An updated version of the document is now available on gartner.com.

“Magic Quadrant for Hyperconverged Infrastructure” (G00333051) has been republished. We changed “Hitachi” to “Hitachi Vantara” in the Honorable Mention section. The updated version of this document is now available on gartner.com.

"Critical Capabilities for Hyperconverged Infrastructure" (G00333081) has been republished to change vendor “Hitachi” to “Hitachi Vantara” in the Honorable Mentions list. An updated version of this document is now available on gartner.com.

8 February 2018
"Market Guide for SAP Application Service Providers, Japan” (G00345584) was updated to correct two vendor profiles. In the TIS vendor profile, "TCS" was revised to "TIS" in two instances. In Table 1 and in the title of the "PwC Consulting" profile, "PwC Consulting" was changed to "PwC Consulting LLC." An updated version of the document is now available on gartner.com.

“Magic Quadrant for Managed Workplace Services, Europe” (G00324690) has been republished to remove IPsoft as a TCS collaborator for automation. The updated document is now available on gartner.com.

"Market Guide for Advanced Retail Space Management Applications" (G00323937) has been republished to update the vendor name Symphony Gold and its information shown in Table 1 to Symphony Retail Ai. Rebranding took place just prior to publication. An updated version of this document is available on gartner.com.

6 February 2018
"Assessing the Design and Impact of 'VMware Cloud on AWS' " (G00328085) has been updated. In the VMware Cloud on AWS Is Not … section, the second sentence of the Sold by AWS bullet was incorrect. The corrected text reads: “It is not vSphere nested inside an EC2 instance." An updated version is now available on gartner.com.

5 February 2018
"Market Guide for CDN Services" (G00343230) has been updated. We have made minor corrections to some of the vendor overview data, most notably in Table 1. An updated version of this document is now available on gartner.com.

"Market Guide for Online Fraud Detection" (G00318445) has been republished to remove Codesealer from the Automated, Remote and Malware Attack Protection section of Table 1. An updated version of this document is now available on gartner.com.

“Market Guide for Mobile Application Management” (G00348791) inadvertently included last year’s write-up on Sophos with this year’s updated analysis in the “EMM Suites With MAM” section of the document. The first paragraph in that section has been removed and the updated document is now available on gartner.com.

2 February 2018
“Magic Quadrant for Managed Workplace Services, Europe” (G00324690) has been republished to correct the percentage of calls resolved automatically by Capgemini. The updated document is now available on gartner.com.

“Use a Bimodal Approach to Improve the Selection of DevOps Continuous Configuration Automation Tools” (G00345528) has been republished to revise the y axis of Figure 2 to use the words “modelled/predictable” rather than “change,” and to correctly represent the direction of the arrows and +/- symbols. The updated document is now available on gartner.com.

1 February 2018
“Building Data Center Networks in the Digital Business Era” (G00346492) has been republished to remove the “ring-based” adjective used to describe “optical designs” in the “Contrarian View of Leaf/Spine” section. The updated document is now available on gartner.com.

"Toolkit: Compare Your IT Budget to Gartner’s IT Key Metrics Data” (G00344050), dated 18 January 2018, was inadvertently published in error. If you have downloaded this report, please discard it.

January 2018
To ensure that clients have the most relevant content to solve their business problems, Gartner has removed some of the CEB Research originally republished on gartner.com.

31 January 2018
“How to Optimize Your Network Spending and Save 20% to 50%” (G00349608) has been republished to clarify that 13% of enterprises’ IT spending (not capex, as originally stated) is on voice and data network services, while 7% of IT staff budget (not opex, as originally stated) is represented by network/voice staff. The updated document is now available on gartner.com.

“Market Trends: Virtual Customer Assistants Will Deliver Millions of Dollars in Cost Benefits to CSPs” (G00338036) has been republished to correct the spelling of company SmartAction. An updated version of the document is now available on Gartner.com.

26 January 2018
"Magic Quadrant for Managed Workplace Services, North America" (G00325696) has been republished to remove IPsoft from a list of TCS collaborators. An updated version of this document is available on gartner.com.

“Predicts 2018: Enterprise Network Infrastructure and Services” (G00344586) has been republished. We revised the percentages in the third prediction of the Strategic Planning Assumptions section as well as Figure 1 to mirror the text used in the Analysis section of the document. By 2021, productized network automation (NA) tools will be utilized by 45% of organizations (not 55%, as previously stated), up from less than 10% (not 15%, as previously stated) today. The updated version of this document is now available on gartner.com.

“Market Guide for Mobile Application Management” (G00348791) has been republished because we inadvertently included draft text for Appdome. The updated document is now available on gartner.com.

25 January 2018
"IT Market Clock for Hybrid Infrastructure Services, 2017" (G00317887) has been revised to correct the provider name Microland, which was mistakenly written "Microland Electronics" in the Sample Vendors line of the Remote Infrastructure Management (RMI) section. A corrected version is available on gartner.com.

24 January 2018
"How I&O Leaders Can Navigate the Container Automation Landscape" (G00333205) has been republished to correct the expansion of the acronym AIOps, from "Algorithmic IT Operations" to "Artificial Intelligence for IT Operations." In addition, the spelling of CA Technologies' ARA product was corrected from "Automatic Release Automation" to "CA Automic Release Automation" in Table 1. An updated version of this document is now available on gartner.com.

“Digital Workplace Employees Need Enterprise Communications to Be More Harmonized Than Unified” (G00343842) has been republished to correct a vendor’s name. In the section titled “Messages,” we incorrectly referred to the vendor ZINC Communicate, when the intended vendor was Zinc (). An updated version of this document is now available on gartner.com.

19 January 2018
"Tech Go-to-Market: Realign Route-to-Market Strategies to Increasing Direct Digital Spending Trends" (G00338775) has been updated to correct an incomplete Table 1 and correct a typo for the definition for digital commerce. An updated version of this document is now available on gartner.com.

“The File Data Migration Options to EFSS, Box, SharePoint and Office 365” (G00329387) has been republished to correct the pricing scheme for Box in the HDD Import Services section. They do not have standard pricing for data migration to their service. The updated document is now available on gartner.com.

18 January 2018
"Market Trends: The Transformative Impact of SaaS on the Software Market" (G00340495) has been updated. We have re-created Figure 1, deleting those companies that were either acquired or went private. We have also updated the SG&A ratios for all remaining vendors in Figure 1. An updated version of this document is now available on gartner.com.

“Market Guide for Emergency/Mass Notification Services” (G00326038) has been republished to remove the Notable Clients section, which was inadvertently included in the published document. The updated document is now available on gartner.com.

17 January 2018
"Magic Quadrant for Intrusion Detection and Prevention Systems" (G00324914) was republished to correct the name of Zentera in the Market Overview section. An updated version of this document is now available on Gartner.com

"SRM Leaders Need to Focus on Their Use Cases" (G00347573) was erroneously published with a draft title. This document has been republished under the name "Focus on Use Cases to Select Your Security Analytics." The addition of "security analytics" to the title better reflects the content of the research. An updated version of this document is now available on gartner.com.

16 January 2018
"Must-Read Research Notes to Start, Restart or Renew Your EA Program" (G00342263) has been republished to update several report hyperlinks to more-current versions. An updated version is now available on gartner.com.

"Guidance Framework for Implementing a Data Center Colocation Migration" (G00340898) has been republished to reflect input from David-Kenneth Group and The Cavan Group. We’ve credited these organizations in the Evidence section. The updated document is now available on gartner.com.

"Magic Quadrant for Intrusion Detection and Prevention Systems" (G00324914) was republished to change "IronNet" to "IronNet Cybersecurity" in the Vendor to Watch category in the Inclusion/Exclusion Criteria section. An updated version of this document is now available on Gartner.com.

15 January 2018
"Market Guide for Supply Chain Planning System Integrators” (G00315548) was republished to update Figure 1. An asterisk was added to the EY/SAP box. An updated version of this document is now available on gartner.com.

11 January 2018
"Competitive Landscape: Holistic Cloud Offerings for Communications Service Providers" (G00321415) has been republished to update Figures 1 and 2. These updates provide a clearer representation of the concept “holistic telco cloud.” Also, Figure 3, “Support for Microservices Across Domains,” was added to the research note. An updated version of the document is now available on gartner.com.

"Microsoft 365 Enterprise E5 Cloud Suite: Assess Its Business Value to Optimize Negotiations” (G00345641) was revised to replace Figure 3 with an updated version from "Solution Path for Implementing Office 365” (G00311555). Also, a link to this research was inserted in the Gartner Recommended Reading section. An updated version of the document is now available on gartner.com.

10 January 2018
“Market Guide for Data Preparation” (G00315888) has been republished. Table 20 (“Support for Diverse Data Sources”) was revised to indicate that Zaloni offers cloud data sources and enterprise applications. Table 21 (“Support for Data Exploration Capabilities”) was revised to indicate that Zaloni offers visualization of data distribution and key statistics. Table 26 (“Other Differentiating Capabilities”) was updated to indicate that Zaloni offers access to curated open and premium datasets and the ability to leverage machine learning. The updated version of this document is now available on gartner.com.

“2017 Strategic Roadmap for IoT Network Technology” (G00316319) has been revised to correct an error in the summary and first paragraph of the Analysis section. The predicted number of devices connecting to enterprise networks by 2020 is 250,000 new devices per hour, not 63 million devices per second, as originally stated. The updated version of this document is now available on gartner.com.

"Competitive Landscape: Augmented Reality Tools for Enterprise, 2018" (G00345534) has been republished to update the product description for Daqri Smart Glasses. An updated version of the document is now available on gartner.com.

"Forecast: Semiconductor Wafer Fab Equipment (Including Wafer-Level Packaging), Worldwide, 4Q17 Update" (G00346910) has been updated. Table 1-2 as originally published did not accurately compare the new forecast with the prior forecast. This has been corrected in the revised file. All other data was correct as published. An updated version of this document is now available on gartner.com.

“Market Guide for CRM in Pharma and Biotech” (G00303649) has been republished. Table 5 has been updated to reflect that the vendor Euris has coverage in Latin America. The updated version of this document is now available on gartner.com.

9 January 2018
"Assessing Microsoft Azure Service Fabric for Microservices and DevOps" (G00343217) has been updated to remove the paragraph on "Management of Multiple Clusters Across Data Centers and Regions" from the "Weaknesses" section. An updated version of this document is now available on gartner.com.

8 January 2018
"Forecast: Internet of Things — Endpoints and Associated Services, Worldwide, 2017" (G00347577) has been republished to correct the segment names for consumer IoT service spending by category in Tables 12-1 and 12-2. No other data was impacted by this update. An updated version of the document is now available on gartner.com.

3 January 2018
"Market Guide for Client Management Tools, 2017" (G00315457) has been republished to add the Ghost Solution Suite to the Symantec "Product(s)" section of Table 1 and to add the "Large" category to Symantec's "Enterprise Size Focus" section. An updated version of this document is now available on gartner.com.