Analyst Profile

Hank Marquis

Hank Marquis

Leadership Partner

4 years at Gartner ,  34 years industry experience

Roles and Responsibilities

As a Leadership Partner, Hank Marquis is a coach and trusted advisor to CIO direct reports in Global 2000 organizations and large government agencies. Mr. Marquis assists in developing strategies, establishing priorities and planning for key IT initiatives. He helps clients achieve their goals quickly and cost-effectively. Hank joined the EITL I&O Team after being a Gartner Research Agenda Manager, Event Chair, and Sr Director Analyst covering I&O Leadership Strategies and prior to that IT tools. He helps IT leaders move to product-oriented delivery by aiding on leadership, operating models, organization designs, capabilities, maturity, people and culture topics. He has 35+ years IT experience with CEO, CIO and CTO roles -- including founding and selling several IT tools firms, including AI/ML based help desk and monitoring tools, as well as SaaS cloud evaluation and IT customer experience SaaS platforms. He has published multiple books on IT service management and software development, wrote the ITIL Service Catalog study guide, and is a reviewer and contributor to its Service Strategy book. Before joining Gartner, Mr. Marquis was Cloud Practice Director for Global Knowledge, where he consulted with senior IT and technology vendor leaders worldwide on the effects of digital on IT. At retailer Lowes he was Sr Director of Infrastructure and Service Architecture, and Director of IT service transition. Hank also held the roles of Central Office Manager at MCI, Sr. Network Engineer at Sprint, and Sr Systems Engineer for NET and Timeplex. Hank’s specialties include I&O Product Development and Delivery, Service Management, Strategic Planning, Customer Experience Management, Cloud, DevOps, Organization Design, and Leadership Development. He holds a Ph.D. in Organizational Leadership, is a U.S. Army Signal Corps veteran (121st Signal Battalion, 1st Infantry Division [Mechanized]; and USACC Panama) Fellow of the BCS and a Chartered IT professional.


Previous Experience

Prior to joining Gartner, Mr. Marquis held the role of Practice Director at Global Knowledge, where he consulted to IT technology vendors and senior IT leaders worldwide on the effects of digital technologies on IT (people, process, products and providers.) For example, while at Global Knowledge he developed a program to evaluate and select staff to aid IBM's rollout of its recently acquired SoftLayer capabilities globally. For Orange Business Services he built customized individual assessment tools so Orange's management could see the competency and skills gaps for each individual, and then provided a summary of findings, root causes, and recommendations, revealing individual and group strengths. He was also a senior-level Director of Infrastructure and Service Architecture for Lowe's Home Improvement, where he led a successful large-scale DevOps and ITSM effort to reduce time to market and improve time to value through workflow improvements, including optimization of tools, processes, metrics, organizational structures and general computing controls.

Professional Background

Global Knowledge, Practice Director Cloud Solutions, 5 years
Lowe's Home Improvement, Director of Infrastructure and Service Architecture, 2 years

Industry Awards/Accolades

APMG (ITIL) Examiner, Author, Reviewer (ITIL V3 Service Strategy, Service Catalog, etc.)
ATO Subgroup Member for North America, OGC ITIL Qualifications Board
COBIT, Six Sigma and Project Management Certifications
Chartered IT Professional (CITP)
Fellow of the British Computer Society (FBCS)
ISO/IEC 20000 - Consultant/Manager-Level Qualification
ITIL Expert (V3, Incl. Intermediates)
Manager's Certificate in IT Service Mgmt. (ITIL V2 With Distinction, Incl. Practitioners)
Past Member, HDI Strategic Advisory Board
Past Senior Member, American Society for Quality


Honor Graduate Diploma, COMSEC (Cryptographic Security), U.S. Army Signal School
Journeyman, Electrical Repairer, U.S. Army Signal School
Master's Certificate, Communications Technology
Ph.D., OL, Information and Communications Technology (ICT)



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