Roles and Responsibilities

Emil Berthelsen helps Gartner clients with the challenges of achieving best practices in technology service provider areas of Industrial and Commercial IoT, IoT services, predictive maintenance and product management. The impact of digital technologies such as IoT has changed the market landscape. The speed of change of technology and market has accelerated. New buyer behaviors have emerged. New service provider capabilities are crucial to support clients digitally transforming their businesses. Approaches to optimize, differentiate, disrupt and leverage data-driven insights have become mission critical. Technology service providers and their product and offering managers remain constantly challenged to achieve excellence, and with the assistance of Gartner and our insights, we aim to support and navigate clients through these challenging journeys. Digital business transformations have become commonplace catalysts for change. To navigate these changes in Product and Service Management as well as the complexity behind IoT, Emil helps Gartner clients identify the issues, explore their options and implement the best practices to achieve sustainable business success. Writing research and addressing end user and service provider inquiries for Industrial and Commercial IoT, IoT Service Providers, Product Management, and predictive maintenance, Emil is closely involved with such topics as IoT trends and technologies (and IoT platforms, IoT data and analytics and IoT data monetization), IoT services, and predictive maintenance as well as product management and leadership. Emil remains a thought leader for Gartner's IoT and Product Management research, contributing to and driving such thought-provoking and pragmatic topics as the Top Tech Provider Trends, the Edge of the Edge, competitive landscapes for IoT Service Providers and IoT-enabled Predictive Maintenance Solution Vendors and the Magic Quadrant for Industrial IoT platform vendors

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