Gartner Research

Digitalization Will Make Most Heritage Financial Firms Irrelevant

By 2030, 80% of heritage financial firms will cease to exist, become commoditized or achieve zombie status.

Analysts: David Furlonger, Alistair Newton

Established financial services providers will have to move faster on digital business by building digital platforms or finding niche products and services to sell on others’ platforms. They face a growing risk of failure if they continue to maintain 20th-century business and operating models.

Financial services CEOs will increasingly turn to their CIOs for advice about digital business. CIOs should use this research to educate them about two impacts that digital business will have on their industry.

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