Three Practices to Shift Business Expectations of IT Beyond “Run the Business”

Experts: Donna Scott, John MacDorman

CIOs are expected to run IT efficiently with two main goals: IT cost optimization and responding to business requests. Governance over business priorities, programs and projects are left to the business with little or no influence by IT.

This research provides recommendations to CIOs to jump-start changing business perception. It offers three top practices to help lines of business (LOBs) view IT in a different, more capable and trusted light. As a result, perceptions can be changed in parallel to building the transformation business case, shortening the time for CIOs to begin to deliver on growth initiatives.

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