The “old” world was relatively simple, and the metrics were clear — measured by SLAs and cost. The “new” world introduces uncertainty, and different ways of measuring agility. Application leaders must rise to meet this new challenge — not by extending their traditional approaches, which were intended to avoid risk and deliver stable services, or by cranking up their existing capabilities to stretch to the new world — but by a radically new approach.
Application leaders can use this research to identify specific challenges and adopt targeted best practices to overcome these challenges.
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