Gartner Research

Scaling Digital Business Requires an Enterprise Operating Model Perspective

All digital transformation strategies require significant changes to business operations.

Analysts: Janelle Hill, Irving Tyler, Richard Hunter, Peter Skyttegaard

In most traditional organizations, the gap between digital ambition and reality is large. CIOs should close the gap by engaging the C-suite in conversation to clarify the digital ambition and strategy, and assess the impacts on the business and operating models. Is the goal to transform the business model or to optimize the existing one? That answer has huge implications, particularly for enterprisewide business operations.

CIOs, with their business architects, can use our enterprise operating model framework to help C-suite and functional leaders understand the extent of change necessary to deliver digital strategy at scale.

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