Gartner Research

Improve Employee Experience to Drive Improvements in Customer Experience

Identify key factors to improve employee journey and empower employees to positively impact the CX.

Experts: Gene Phifer

Organizations recognize the importance of great customer experience (CX), but often struggle to understand why employee experience is equally critical and how it can drive positive CX. 

Better employee experience not only boosts CX but also helps improves employee acquisition and retention. Attracting and retaining top talent is a critical success factor for enterprises.

Leading IT and application leaders can download this research to learn how they can:

  1. Improve customer experience with employee experience.
  2. Identify steps to drive improvements in employee experience.
  3. Empower employees with technology.

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Learn why employee experience is critical to driving positive CX.

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