Gartner Research

Coronavirus (COVID-19) Outbreak: Short- and Long-Term Actions for CIOs

CIOs need to increase resilience against future disruptions, and prepare for rebound and growth.

Analysts: Sandy Shen, Owen Chen, Julian Sun, Lily Mok, Arnold Gao, Deacon D.K Wan

While organizations may be in a crisis mode to cope with short-term impacts, there are long-term impacts that they should be aware of. When traditional channels and operations are impacted by the outbreak, the value of digital channels, products, and operations become immediately obvious and CIOs can present a more convincing business case. This is a wake-up call for organizations that focus on daily operational needs at the expense of investing in digital business and long-term resilience.

This research aims to help CIOs to not only respond to the emergency outbreak of COVID-19, but also demonstrate leadership to increase business resilience and prepare for rebound and future growth.

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