Gartner Research

Ace These Proof Points to Create a Sustainable Virtual Care Strategy

Creating and executing a sustainable enterprise strategy for virtual care requires cultural, process and architectural changes.

Analysts: Sharon Hakkennes & Mike Jones

Prior to COVID-19, adoption of, and interest in virtual care was increasing, driven by value-based care models, consumer expectations and an increasing shortage of clinicians. In the face of the pandemic, HDOs across the globe rapidly adopted technologies, such as video, remote monitoring and virtual health assistants, to support new business capability requirements. 

Healthcare CIOs and IT leaders can use this research to drive stakeholder commitment to, and consensus on, an evidence-based roadmap.

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