By 2024, MSE IT organizations will quadruple the time (from 10% to 40%) spent on nonoperational tasks.

MSE CIOs must be able to define their IT initiatives in terms of how they support the organization’s mission, vision, goals and objectives.

CIOs in midsize enterprises seeking a more strategic IT operation must:

  • Align IT operations and business strategy by demonstrating and communicating to stakeholders what is possible.

  • Level up IT staff business acumen by purposefully framing their work in terms of business objectives.

  • Minimize task-oriented and nondifferentiating IT work by proactively managing and reducing technical debt.

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