Gartner Research

The Digital-First Engagement Framework for Healthcare Delivery Organizations

Accelerate digital transformation by embracing a digital-first strategy

Analyst: Mark Gilbert

COVID-19 has forced healthcare delivery organizations (HDOs) to leap five to 10 years into the digital future, and CIOs are implementing dozens of digital solutions simultaneously. Many of the solutions, like telehealth or no-touch/no-wait patient flow, are transformative in nature. CIOs around the globe have successfully undertaken similar levels of transformation using a digital-first business and IT strategy.

This research illustrates how the CIOs of HDOs can accelerate digital transformation by embracing a digital-first strategy that prioritizes digital engagement, digital interactions, and digital products and services.

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