Gartner Research

Managing Resistance to Change Requires a Bigger Picture

CIOs must understand the “bigger picture” of organizational structures to influence behavior.

Analyst: Gabriela Vogel

Managing resistance will require a shift of view for most leaders. A project’s success is not just influenced by your actions, it is influenced by the actions and reactions of those involved. This is why it's important to understand how your efforts impact others to influence the project’s success. 

Use this research to understand the three basic binary reactions CIOs need to recognize, preemptively plan for and act on that will contain unnecessary friction in the organizational system.

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