Gartner Research

Digital-Outcome-Driven Metrics for Manufacturing

Business and technology metrics for increasing the value of IT investments

Analyst(s): Ellen Eichhorn

Many executives struggle to measure and articulate the quantifiable value aspects of their technology investments. In order to establish a clear “line of sight” between technology and institutional (“business”) outcomes, executives need to build a structured metrics library.

Often CIOs measure and communicate IT performance in terms that don’t resonate with executive stakeholders, such as when IT and business objectives don’t align. This leaves them without a seat at the strategic decision-making table, resulting in IT budgets being challenged or driven downward.

Establishing a framework of outcome-driven metrics is essential to reach a quantifiable business value for technology investments. Manufacturing executives can use the outcome-driven-metric examples in this presentation to increase operating margins.

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