Gartner Research

How to Enable Organizational Change Management in a Digital Business

Identify and focus on stakeholder segments critical to successful change management.

Analyst(s): PMO Research Team

In the 2021 Gartner View from the Board of Directors Survey, 69% of organizations report that their organizations have accelerated their digital business initiatives, thereby increasing the volume, frequency and complexity of change.

The pace of digital transformation and the volatility of the business environment have increased the frequency of changes affecting enterprise priorities. As a result, it is becoming increasingly insufficient to just house change management expertise in one or few of the central groups — such as HR, IT, the enterprise PMO (EPMO) or a dedicated change management function.

PMOs and change management leaders at progressive organizations are instead enabling different stakeholder segments to manage change better on their own, thereby enabling the organization to absorb more change faster and better.

To manage change successfully, PMO leaders must build change management capabilities among three key stakeholder segments — portfolio decision makers, BU leaders and impacted employees.

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