Top Trend in Government: Case Management as a Service

Analyst(s): Michael Brown, Ben Kaner

Case work is prevalent in government, but it's often facilitated by customized legacy case management systems that hinder agility and integration. As the predominant workstyle, the integration of government services relies on creating case management solutions as composable products and services that can be shared across programs, verticals, and government levels. Government CIOs can leverage composable application design to develop reusable enterprise case management products, supporting integrated government service models.

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