Gartner Research

Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization

Sixty-seven percent of government organizations report they are pursuing transformation, but only 5% are achieving it.

Analyst(s): Rick Howard, Neville Cannon

Digital transformation in government is practically impossible when business models are inflexible and not easily disrupted. Most digital government strategies labeled and promoted as “transformation” are actually optimization, which confuses goals and undermines efforts. 

In this research, we examine why digital transformation — as the concept is widely understood and promoted — is exceptionally difficult to achieve in government. You'll also learn how the sustained optimization of business operations can build capacity for future transformational change.

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