Published: 19 February 2024
GenAI accelerates and enhances operations, augments employee skills, and improves the digital employee experience. I&O leaders responsible for end-user computing can use this research to identify the best ways to use GenAI within their organizations.
Generative AI (GenAI) has tremendous potential, but clients cite an overall lack of clarity on how it can be used for specific end-user computing (EUC) operational activities.
Ineffective interactions with GenAI tools via prompts erode the efficiency and value of GenAI usage within EUC operations, but many clients are not aware of effective prompting techniques.
GenAI can produce inaccurate results that appear plausible, which can lead to significant operational disruption if recommendations are not validated.
Elevate EUC operational efficiency by initially focusing on practical high-value GenAI use cases and expanding as success is gained.
Enhance the effectiveness of GenAI by increasing
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Analysts:
Tom Cipolla, Sunil Kumar
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