Published: 20 February 2024
The onward march to utopia driven by emerging technologies promises an acceleration of convenient machine-centric decision making. Financial services leaders will need to ensure the convenience does not lead to sleepwalking into subservience, conformity and new class wars.
This Maverick research breaks new ground by challenging the status quo of financial services enterprises shifting more and more critical decisions to machines — deeming them superior in cost-effectiveness, accuracy and ability to deliver superior customer outcomes. Its findings may disturb executive leaders who are comfortable in their position but please those eager for disruption. As this is Maverick research, its findings and advice should be treated with caution.
Talent shortages across key financial services roles, coupled with the rapid maturity of emerging technologies, will accelerate the passing of decision making from human-centric to machine-centric, bypassing the
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