Published: 19 March 2024
Human and social services have deep challenges, as economic stresses and geopolitical instability continue to put pressure on families. Through 2024, CIOs should use available technologies to deliver externally recognizable outcomes.
Economic, geopolitical and environmental effects continue to increase the workload on human and social services agencies, making them less sustainable with their current resources and practices.
The emphasis on disruptive new technologies, such as generative artificial intelligence, has reduced executive attention and the resources available for other technology-enabled improvements, such as the necessary replacement of legacy IT and processes.
Current data and analytics too often focus on creating and measuring internal process improvements, because long-term outcomes in human and social services can be difficult to measure, even though they may be mission-critical.
CIOs modernizing and innovating in human and social services
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Analysts:
Ben Kaner, Robert Stoneman
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