Published: 12 April 2024
增强型互联员工队伍项目集合了智能技术、员工分析和自动化，将三者纳入统一的战略中。中国的首席信息官（CIO）和IT领导者应在实现数字化转型目标时，将这一概念应用于解决方案的设计和交付。
增强型互联员工队伍（ACWF）项目为IT领导者提供了一种方法，可在无法或不希望裁员的情况下，对投资智能设备、应用和服务，以及员工分析所产生的价值进行量化。
如果实施得当，ACWF可以解决领导者当前面临的诸多绩效挑战，包括缩短员工达到胜任要求所需时间和提升员工绩效。同时，还可以增强一般员工的知识库，从而减少对掌握专业技能员工的依赖，以及招聘相应员工的难度。
互联员工的早期成功案例主要来自运营部门，如客户服务代表、工厂职工以及类似角色。此类案例在角色层面实现了灵活性和弹性。可利用这一机会，将该战略扩展到其他职能领域和业务单元（BU）。
ACWF技术项目利用数字员工体验（DEX）等设计思维原则和主题，加速推进IT在运营支持以外的领域发挥作用，推动价值创造，成为整体员工体验方面不可或缺的合作伙伴。
着重优化在高度复杂环境中工作的缺乏经验员工胜任工作所需的时间，并对结果进行量化，例如加快入职速度，以此推进对ACWF的长期投资。
创建由IT、人力资源（HR）、销售、客户服务和供应链领导者参与的跨职能项目，共同确定需要优先实施该战略的员工群体，以及期望实现的成果。
利用DEX方法（如旅程图绘制和画像建模），设计通过智能技术增强的数字员工体验。
通过输出洞察和指导性建议，帮助员工突破现有时间和认知能力的限制，完成工作任务，从而组建增强型员工队伍。
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