Published: 29 May 2024
Conflict at the executive level is inevitable and even necessary, but we often avoid it instead of resolving it. CIOs must use this research to learn how to resolve task-related conflicts with peers and develop stronger relationships as is necessary in the distributed technology environment.
Leaders often react to conflicts by avoiding situations or conversations. This creates a lose-lose situation for the involved executives, as well as for the enterprise.
CIOs know they need to get better at conflict management. Only about one-fifth of CIOs rate themselves as effective at conflict management.
Conflict management is a core competency for CIOs leading successful digital transformational initiatives. They focus on spotting and resolving subtle friction before it escalates.
CIOs who are effective at dealing with conflict improve their relationships with CEOs and other C-suite leaders and are likely to perform better than their peers.
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Analysts:
Christie Struckman, Abhishek Banerjee
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