Published: 17 June 2024
組織は、RPA、ビジネス・プロセス・オートメーション、ローコード・アプリケーション・プラットフォームといった自動化プロジェクトに向けた、効果的なオペレーション・モデルを欠いていることが多い。エンタプライズ・アプリケーション・リーダーは、そうしたプロジェクトを大規模に実現すべく、自動化のセンター・オブ・エクセレンスを設立する必要がある。
エンタプライズ・アプリケーション・リーダーが複数の自動化プロジェクトの実行を計画する際に、オーナーシップ、期待される成果、自動化機能の提供スケジュール、および共通の標準が明確に定義されていないと、結果的に自動化を持続できない恐れがある。
自動化のためのセンター・オブ・エクセレンス (自動化COE) を立ち上げようと試みているエンタプライズ・アプリケーション・リーダーは、どのサービスがビジネスの優先課題を最も適切にサポートするかを理解していないことが多い。結果として、自動化プロジェクトを、ビジネスの優先課題やテクノロジの最適な利用法と整合させるのに苦心するであろう。
自動化プロジェクトの責任を担うエンタプライズ・アプリケーション・リーダーは、以下を行う。
自動化COEに適応力の高い (アダプティブな) オペレーション・モデルを選択し、COEの拡大に伴って、COEの主要な役割や活動の頻度、目標を明確に定義することで、持続可能な自動化を構築する。
ニーズの優先順位付け、テクノロジの計画、開発プラクティス、内部統制など、自動化COEが提供する予定のサービスのベースライン・カタログを確立することで、自動化プロジェクトをビジネスの優先課題と整合させる。
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