Gartner Insights Abstract

Realize Legal Technology ROI With an Outcome-Based Strategy

Published: 26 June 2024

Summary

New and emerging technologies, including generative AI, require outcome-based, comprehensive, business-aligned strategies. This research explains how legal leaders must collaborate with IT counterparts to realize these technologies’ full potential across legal workflows.

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Overview

Key Findings
  • Legal departments often fail to realize the full potential of their technology initiatives due to poor planning and lack of involvement from lawyers and legal staff during the buying process. They tend to focus only on immediate needs, disregarding how their buying initiatives support long-term business strategies and roadmaps.

  • The legal technology and generative AI (GenAI) market has become increasingly complex, with numerous vendors and products available, making it challenging for legal departments to plan and select best-fit products.

  • Due to the recent release of game-changing GenAI technology, business leaders are now pressing legal leaders to adopt some form of

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Analysts:

Weston Wicks Chris Audet

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