Published: 05 July 2024
随着中国数字化转型的提速，基础设施和运营领导者必须适时发展IT监控仪表盘，使其与业务成果紧密关联。本文介绍了三个步骤，可帮助企业将业务信息纳入IT监控仪表盘。
在中国，仪表盘的主要作用是帮助基础设施和运营（I&O）团队展示关键I&O/IT指标、加快技术决策速度，但缺乏业务层面指标的可见性。这为IT提供了一个契机，他们可以将更广泛的业务信息（如业务指标）纳入仪表盘，更好地展示仪表盘的业务价值。
目前，中国企业所使用的监控仪表盘均以IT为关注重点，其布局和可视化功能也主要围绕I&O/IT指标展开。鉴于数据类型和目标受众不同，此类仪表盘无法满足业务需求。这一错位关系表明，企业迫切需要重新设计仪表盘，使其服务对象不仅仅局限于IT利益相关者，也包括业务利益相关者。
中国的I&O领导者在将业务指标纳入监控仪表盘时，可以选择的工具十分有限。这一市场空白同时也蕴藏着重要机遇，科技企业可以把握机会，创建功能更全面的工具来支持这一方面的需求。
与业务高管合作，启动监控仪表盘业务指标扩展，确保扩展用例与关键业务成果（如收入增长和风险缓解）保持一致。
借鉴设计思维和方法，并采用成果驱动型指标（ODM），根据业务团队的需求协调现有IT指标与业务指标，确保能够将技术运营指标与战略性业务成果无缝整合。
探索传统监控平台所附带的仪表盘之外的替代工具，扩展仪表盘功能范围，为集成和定制业务指标提供更大的灵活性。
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