Published: 03 October 2024
Gartnerの成熟度評価の結果から、デジタル・ワークプレースの85%超は、レベル1またはレベル2の成熟段階にあるが、そのうち多くはレベル3に到達することを望んでいる。本リサーチノートは、レベル2の段階にあるデジタル・ワークプレースの責任を担うI&Oリーダーが、レベル3への到達と新しい働き方を実現する上で、どのような施策を取るべきかについて示唆を提供する。
デジタル・ワークプレース成熟度評価のデータを見ると、デジタル・ワークプレースの58%は現在レベル2であり、レベル3はわずか12%である。ただし37%は、デジタル・ワークプレースの目標としてレベル3以上に到達することを経営幹部が求めていると答えている。
デジタル・ワークプレースの複雑なオペレーティング・モデル、多すぎる施策の候補、変化する優先事項が原因で、組織は時間、資金、人への投資に優先順位を付けることに苦戦している。
新たなテクノロジやイノベーションは、現在の成熟度レベルに合わなかったり、理想とする将来の成熟度や計画したロードマップを超越していたりすると、全体的な成熟度の進展をかえって妨げかねない。
デジタル・ワークプレースの成熟度を高める責任を担うI&Oリーダーは、以下を行う。
デジタル・ワークプレース成熟度の現状を確認することで、成熟度向上の道筋を計画し、デジタル・ワークプレースの目標の達成を確実にする。
多数の施策候補を、レベル2からレベル3への移行に役立つものに絞り込むことで、重点を明確にする。
不要または影響の小さい新興テクノロジに気を取られることなく、要求事項とのギャップへの対処や優先事項の遂行に最適な投資を優先して、ロードマップに従う。
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