Gartner Expert

Dwight Klappich

VP Analyst

Dwight Klappich is a Research Vice President and Gartner Fellow in Gartner's Logistics and Customer Fulfillment team. Dwight's research focuses on the strategic role logistics plays in leading-edge SCM organizations and how SCM leaders' technology strategies and tactics are differentiated from their peers. Dwight is a recognized authority on logistics technologies notably warehouse and fulfillment systems as. Dwight also leads Gartner's Intralogistics Smart Robotics research. His primary focus is on the role that technology plays in transforming logistics operations. Dwight was first to introduce the concept of supply chain convergence that looks at how companies should break down functional and systemic silos to orchestrate and optimize end-to-end processes.

Previous experience

Mr. Klappich joined Gartner in April 2005 with the acquisition of Meta Group, where he spent five years as a research vice president leading supply chain management coverage. His focus was on enterprise business applications, with an emphasis on supply chain management. His application research covered warehouse management, global trade management, transportation management demand fulfillment and supply chain planning. Before Meta Group, Mr. Klappich was vice president of manufacturing marketing for Ross Systems and director of marketing for LPA Software (renamed Xelus and subsequently acquired by ClickCommerce and later Servigistics). Previously, he held positions with leading supply chain management vendors Manugistics (supply chain planning and transportation) and Distribution Management Systems (warehouse and fulfillment management).

Mr. Klappich has 32 years in the IT Industry, including more than 10 years with Gartner and 30 years of SCM process automation and supporting technologies experience.

Professional background

META Group

Vice President Technology Research

Ross Systems

Vice President Manufacturing Marketing


Director Marketing

Areas of coverage

Supply Chain Technology Strategy and Selection

Logistics and Fulfillment


B.S., Finance, University of Massachusetts

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Top Issues That I Help Clients Address

1Leveraging technology for logistics excellence and competitive advantage

2Technology strategies to make logistics organizations more agile and adaptive

3Leveraging robotics and automation to supplement or enhance human workforce

4Selecting the best intralogistics robotics platforms for a business

5Selecting the best logistics technologies for a business