Gartner Expert

Dwight Klappich

VP Analyst

Dwight Klappich's research focuses on the strategic role logistics plays in leading-edge SCM organizations and how SCM leaders' technology strategies and tactics are differentiated from their peers. Mr. Klappich is a recognized authority on logistics technologies notably warehouse and transportation management systems. His primary focus is on the role that technology plays in transforming logistics operations. He works with brand-owners, vendors of logistics technologies and the IT related issues with supply chain outsourcing to 3PL's. His focus on outsourcing is on how technology supports, enables and transforms the shipper/3PL relationship.

He also studies the challenges of managing a federated supply chain where SCM organizations need to manage multi-enterprise business processes where numerous parties participate in an end-to-end business process. His research finds that, in the majority of global logistics operations, some processes continue to reside within the enterprise and others are increasingly outsourced to third parties, and these organizations are struggling to develop an architecture that allows all parties to collaborate effectively across an extended, federated, supply chain. His research has identified two promising and intersecting models - supply chain execution convergence and multienterprise business process platforms - that are emerging to address the needs of global logistics. He believes that the intersection of these models will help address the need to synchronize end-to-end processes across multiple enterprises.

Roles and responsibility

Technology persons supporting (global and domestic) logistics operations

Chief Information Officer and direct reports

Application Managers - logistics andoperational applications

Senior SCM Leadership

Global Logistics Management

Warehouse and/or Transportation Management Leadership

CIO of Logistics Service Provider

Previous experience

Mr. Klappich joined Gartner in April 2005 with the acquisition of Meta Group, where he spent five years as a research vice president leading supply chain management coverage. His focus was on enterprise business applications, with an emphasis on supply chain management. His application research covered warehouse management, global trade management, transportation management demand fulfillment and supply chain planning. Before Meta Group, Mr. Klappich was vice president of manufacturing marketing for Ross Systems and director of marketing for LPA Software (renamed Xelus and subsequently acquired by ClickCommerce and later Servigistics). Previously, he held positions with leading supply chain management vendors Manugistics (supply chain planning and transportation) and Distribution Management Systems (warehouse and fulfillment management).

Mr. Klappich has 32 years in the IT Industry, including more than 10 years with Gartner and 30 years of SCM process automation and supporting technologies experience.

Professional background

META Group

Vice President Technology Research

Ross Systems

Vice President Manufacturing Marketing


Director Marketing

Areas of coverage

Enterprise Applications Suites and ERP (retired)

Supply Chain Management (retired)

Supply Chain Functional Excellence (retired)

Supply Chain Transformation and Enablement (retired)


B.S., Finance, University of Massachusetts

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Top Issues That I Help Clients Address

1Leveraging technology for logistics excellence and competitive advantage

2Strategies to make logistics organizations more agile and adaptive

3Improving productivity and reducing costs of transportation and warehousing

4Understanding the value of orchestrating end-to-end logistics processes

5Selecting the best logistics technologies for a business