Gartner Expert

Mark Gilbert

Sr Director, Advisory

Mr. Gilbert is a Research Director responsible for digital health across all sectors of the Healthcare industry; life sciences, healthcare providers and insurance companies. He has conducted strategic planning for Integrated Health Systems, academic medical centers, healthcare insurance companies and pharmaceutical companies. His research focuses on digital health strategies that leverage disruptive technology and innovation to transform health systems.

During his 30+ years of healthcare experience, Mark has guided teams that have been responsible for the visioning of several new hospitals that have become, and will become, top 20 (U.S. News & World Report ranking) rated adult and children's hospitals. His current hospital visioning work focuses on the synthesis of digital health modalities to form the core of a virtualized continuum of care model that extends the delivery of care, including health and wellness, beyond the physical boundaries of traditional hospital settings.

Previous experience

Mr. Gilbert is also actively working with Integrated Health Systems to define a new customer experience health delivery model that centers on customer engagement. This model has been proven to engage customers to achieve optimal health outcomes.

Mr. Gilbert was Vice President of Operations at SmartStop, a pre-IPO startup telecommunications company. Responsible for managing operations, product research and development, and network engineering functions. Prior to this, he was a Global Practice Manager for Superior Consultants. Worked with health systems, Governments and foreign corporations to launch several competitive telephone companies.

Professional background


VP Operations

Superior Consultants

Global Practice Manager, Telecommunications


Major Account Manager

Areas of coverage

CIO Technology and Innovation Leadership

CIO Impact on Digital Business Strategy and Execution

Healthcare and Life Science Digital Optimization and Modernization

Healthcare and Life Science Digital Transformation and Innovation


Executive MBA degree from the University of Southern California

Bachelor of Science degree in Finance from the University of Southern California.

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Top Issues That I Help Clients Address

1Digital business transformation

2Digital operating model

3Digital health

4Consumer engagement