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Gartner Expert
Pankil Sheth
Principal Analyst
Pankil Sheth is the Associate Principal Analyst for unified communications and collaboration (UCC) infrastructure and applications.
Mr. Sheth is focused on helping Gartner clients make strategic decisions about deployment options, vendor selection and overall trends in the unified communications space.
He works with product strategy and definition for a channel-focused midmarket unified communications solution with enterprise voice, video, web collaboration, contact center and mobility services. He also harmonizes common unified communication features and services across various products comprising a UCC product portfolio.
Previous experience
Pankil was heading team of pre-sales for Middle East Region and was responsible for product management activities for new product launch, market exploration visit for developing region and project management, RFQ preparation, client demonstration and end-to-end project responsibilities, conducting knowledge sharing sessions for channel partners, attending Global Technology Exhibition, hosting for technology conferences for unified communication and media gateways product lines.
Professional background
Matrix Comsec Pvt. Ltd.
Assistant Manager - Pre-Sales, International Business
Areas of coverage
I&O Digital Workplace Transformation
Digital Workplace Applications
Customer Service and Support Technology
Education
B.Tech, Electronics & Communication, Dharmsinh Desai University, India
Top Issues That I Help Clients Address
1Architecting UC solutions
2Understanding UC Redundancy and Business Continuity Options
3Refining UC Deployment Strategies, Whether Premise-Based or Cloud-Based
4End users - contact center vendor evaluations
5End users - help prioritize contact center technology investments