Streamlining Finance Processes to Drive Value

University of Canberra

University of Canberra's finance team has a diverse array of responsibilities ranging from commercial activities, leasing and student accommodation to procurement, contracts and payroll. This presented a unique challenge to the finance team in reducing friction and minimizing duplication to approvals by streamlining the procurement process.

Mission-critical priority

Increasing engagement with the business on the function of procurement and how finance can provide advice and guidance to enable business leaders to make better and informed decisions.

How Gartner helped

  • The Finance Skills Matrix helped the Director of Finance evaluate the skillset of the finance team and provided a framework to assess the team against.
  • Gartner's advisors provided insights and guidance to the organization on the areas of development within the finance team and the tools required to plan that growth.

Business impact

With Gartner’s support, the Director, Finance was able to:

  • Understand the structure of the team and areas that needed investment for professional development, to help the team move further along the Finance skills matrix. 

  • Internal conversations with senior executives enabled the client to understand the pain points in the procurement journey. 

  • Leverage Gartner analysis, insights and experts in rerouting and reframing the procurement procedures.


$312 million (AUD)


Karma Auden,
Director, Finance

Achieve your mission-critical priorities with Gartner for Finance Leaders

My internal mantra is not hey Google, it's hey Gartner! Whether it's a question on procurement, ESG, or finance skills, I've got so much information at my fingertips.

Karma Auden

Director, Finance, University of Canberra

Related success stories

Gartner is a trusted advisor and an objective resource for more than 15,000 enterprises in 100+ countries.

Learn more about how we can help you achieve your mission-critical priorities.