Client Story

Upskilling Finance Talent to Mature the Function

Gartner helped the Veterans Benefits Administration (VBA) upskill its finance talent to deliver better data and execute on the function’s digital goals.

Mission-critical priority

Become a best-in-class finance organization by advancing the function’s digital talent and processes through RPA.

How Gartner helped

Helped VBA understand how to use robotics to reduce manual work and focus on higher analytics.

Business impact

Piloted VBA’s first RPA instance and provided data on how to upskill and hire digital talent to advance the function’s digital mission.



Government Services



> $1 Billion



> 1,000

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