HR Function Transformation and Improved Employee Experience

Sammons Financial

A new CHRO was brought in to transform the HR function in a midsize banking organization planning for growth that resulted in a shift in the business model. With help from Gartner, the CHRO developed a HR transformation plan that was endorsed by the board and senior leadership, transforming HR to a progressive function driving business outcomes through the improved employee experience.

Mission-critical priority

Transform the HR function to deliver a world-class employee experience.

How Gartner helped

With support from Gartner, the new CHRO accelerated the assessment of the current state of HR by identifying the capabilities, strengths and areas of improvement. The client proactively also collected and gauged business leader perceptions of HR across the organization. The client also held a strategy workshop facilitated by the Gartner Executive Partner for the organizational leadership to align the people, systems and processes required to create a frictionless employee experience.

Business impact

With Gartner support, the new-to-role CHRO: 

  • Confidently built and refined a business-aligned HR strategy based on data and facts
  • Gained Board/CEO approval on increasing investments in employee experience initiatives
  • Transformed the HR function from an administrative to a progressive HR function


$11 Billion


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