Human Resources

Gartner Glossary

Center of Excellence (COE)

A center of excellence (COE) is a component of traditional HR operating models. These HR functions are comprised of three pillars: COEs, shared services and HR business partners. COEs are a group of subfunctions within HR that use best practices to develop and support critical capabilities that align with the organizational priorities. A COE is staffed with employees who have specific expertise in the area. In HR, common COEs are talent acquisition, learning and development and talent analytics.

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