Human Resources

Gartner Glossary

Center of Excellence (COE)

A center of excellence (COE) is a component of traditional HR operating models. These HR functions are comprised of three pillars: COEs, shared services and HR business partners. COEs are a group of subfunctions within HR that use best practices to develop and support critical capabilities that align with the organizational priorities. A COE is staffed with employees who have specific expertise in the area. In HR, common COEs are talent acquisition, learning and development and talent analytics.

Experience Gartner conferences

Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual and in-person conferences.

Gartner Webinars

Expert insights and strategies to address your priorities and solve your most pressing challenges.