Human Resources

Gartner Glossary

Center of Excellence (COE)

A center of excellence (COE) is a component of traditional HR operating models. These HR functions are comprised of three pillars: COEs, shared services and HR business partners. COEs are a group of subfunctions within HR that use best practices to develop and support critical capabilities that align with the organizational priorities. A COE is staffed with employees who have specific expertise in the area. In HR, common COEs are talent acquisition, learning and development and talent analytics.

Discover the HR Operating Model of the Future.

Gartner ReimagineHR Conference

Join your peer group of CHROs and senior HR executives from leading organizations to discuss specific HR challenges and learn top HR trends and priorities.

Top 5 Priorities for HR Leaders in 2021

Gartner surveyed more than 800 human resources leaders across 60 countries and all major industries to identify HR trends and assess HR priorities and expected challenges for 2021. Discover the top five initiatives chief human resource officers and HR professionals are prioritizing in 2021.